How to Order and Pay
Our ordering process is quite simple.
First create an account by clicking register, fill in your details and sign in. You can then browse the site for items you want. On the item, click add to cart or click in quantity field and change the quantity to order more than one unit and click add to cart. You can add multiple items to your cart as many in quantity as you want. The delivery fee options are fixed so delivery fees do not increase with the size of your order. When you are done click view cart or click checkout. Your shopping cart is located in the top right next to the site search bar.
While checking out click continue until you get to the delivery options. Please choose one of our options (Courier – JHB/PTA, Courier – National, Post Office). Click on continue to proceed to payment options. Please choose your preferred method of payment and click on continue again. Finally, you will see your order and payment details which will be finalized by clicking confirm order. Your order with order number will be generated.
To view your order again - go to your account - view order history - view order number.
Payments Accepted through our Online Shop:
We offer a variety of payment methods through the familiar and trusted PayFast interface. We process MasterCard and Visa credit cards, Maestro and Visa Electron debit cards and Instant EFT (with SA’s four biggest banks). We also offer SCode which is a unique payment platform that allows customers to pay for their online purchases in-store at one of more than 6,000 retail outlets across South Africa.
We also accept EFT (Electronic Funds Transfer) payments, Bank Counter or ATM Cash Deposit payments and E-Wallet payments. On completion of your order, the site will email all the information you will need to make a payment. This information will be available in your "my account" section under "orders" and will include our First National Bank banking details, your order number, products ordered, delivery method and total amount payable. Our banking details are as follows:
|Bank:||First National Bank|
|Account Holder:||Jaykays Herbal Shop|
|Account Number:||6257 682 6948|
|Branch Code:||250 655|
Please make sure that your order number is always used as your payment reference. Please forward the proof of payments to firstname.lastname@example.org or to 0829278524.
When your EFT or Cash Deposit payment reflects in our account, the order status in your account section will then change from order pending to order processing. The goods will only be dispatched once the money has reflected in our account.
First National Bank to First National Bank EFT payments reflect immediately - payments from all other South African banks can take up to 48 hours to reflect. Payments for orders are to be made within 14 days - orders that we have not received payment for, within 14 days, will convert from pending to an expired order status and will then be deleted from our database.